A virtual kitchen, also known as a ghost kitchen, cloud kitchen, or dark kitchen, is a type of food service concept that operates exclusively through online ordering and delivery platforms. Unlike traditional restaurants, virtual kitchens do not have a physical dining area or storefront for customers to visit. Instead, they focus solely on preparing and packaging food for delivery or pick-up.
Virtual kitchens typically operate out of existing restaurant spaces or purpose-built facilities equipped with professional-grade kitchen equipment. They may house multiple food brands or concepts under one roof, allowing for increased efficiency and utilization of resources. These concepts can range from specific cuisine types to popular restaurant chains or even new, innovative food brands.
Customers can place their orders through online platforms, mobile apps, or by phone, and the virtual kitchen prepares the food according to the order specifications. Once ready, the food is either delivered directly to the customer's location or made available for pick-up.
