OK—The freezer is here, installed, and cooled to minus 7 on the freezer side and 37 on the cooler side! Thank you for making this whole process, from beginning to end, a pleasure and enjoyable. Your customer service has been impeccable and always ready with the answer or appropriate suggestions.
The truck driver (Not an AWIC Employee) who delivered the freezer panels had a bad attitude about waiting until everything was checked over but when our contractor and our sons told him to load it all back up by himself and leave if he couldn’t wait, he rapidly backed down!!
Thanks for everything!
Initially, I was a little apprehensive about ordering a piece of equipment like this online, but things have gone much smoother than I thought they would. You were a great help through the process. Thank You!
You are the best! Thank you for all you have done in facilitating our needs here at Bonaparte Boy Scout Camp in northern Washington State on such short notice. Your professionalism and attention to detail, combined with your customer service, is more than we could have ever hoped for, given our short time frame!
Again, my sincere and heartfelt thank you for going the extra mile to take care of our needs!
I would like to share some information regarding our business relationship with Gene Igo and American Walk-in Coolers, based in Tucson, AZ.
I have had the honor, over the past 8 years or so, of working with American Walk-in Coolers and Gene Igo on various Walk-in Cooler sales and equipment sales. We typically order about 50-60 units per year, large and small, and some complex units for research and pharmacy lab locations. Gene, the Founder and owner, is a very hands-on guy who provides me with tremendous service before and after the sale. Gene has acted as our technical advisor many times in consultations with our customers, which is very beneficial to us!
The Cooler panels and doors that Gene and his team produce are top-notch and of the highest quality. We always get compliments from our customers after they install their Cooler box and are proud of their investment! Gene goes above and beyond whenever a problem may arise to make sure the customer is happy and satisfied. I had a recent issue with a door not fitting properly due to the customer’s flooring issues and probable freight damage, and he sent them out a new replacement door. They are so happy!
I would highly recommend Gene and American Walk-in Coolers. They are a very professionally run company and have great customer service, offer innovative ideas, and keep you informed and up to date on what is transpiring in the industry.
From the moment we requested a quote for the delivery of our walk-in cooler, Kristina was friendly, helpful, and professional and accommodated all of our requests seamlessly.
We are so happy with the results, both aesthetically & functionally, of our AWIC and will be highly recommending your company, sales & services.
Thanks for everything!
Very knowledgeable sales and customization team
Very knowledgeable sales and customization team. The cooler was delivered and assembled very quickly, with no issues, from start to finish. This aided in minimizing the downtime for my business! Thank you for your help, Katie!!!
Thanks so much, Kristina for making this happen in the limited time frame. And let the rest of your staff know they rock! And my promise to treat you, when we are open, still stands.
Come and see me!
Yes, we received the walk-in and have just finished putting it all together. We have an HVAC company coming in today to look at the refrigeration equipment and hopefully have it up and running by end of the week.
The freight company was great. The driver was extremely helpful in guiding us on the forklift and unloading everything safely and efficiently. Please pass on our praise to him if possible.
Thanks so much for all of your help along the way, I truly appreciate it. We will be recommending you to anyone in need of walk-ins!
The cooler came in flawlessly. As far as I can see, everything is here. I really appreciate your help in getting this project done and the awesome customer service you provided.
My husband and I just recently purchased a combination cooler/freezer from your company, and we wanted you to know that we have been incredibly impressed with our dealing with your sales associate, Tamara Cushing.
Honestly, we have put out calls to 8 or so refrigeration companies to get quotes, discuss delivery date possibilities, etc. We we were astounded by the lack of interest in such a large purchase. Lack of follow-up, time it took to get back to us, etc.
But Tamara, from the very beginning, through the first quote, to changes in what we were looking for, getting us details on specs that we needed, addressing our concerns… she has been phenomenal and a most integral part of why we purchased our system from your company.
Thank you, and it is a pleasure doing business with you.
Thank you for getting Ron to call me to review the way this door should be ordered and installed. We reviewed our previous conversation about how to measure, order, and install this door. I am confident that you and Ron will coach me through this project to a successful completion. It is reassuring to have you, Ron, and AWIC as a team, and have done this numerous times without any problem.
Thank you so much for all your help
You have been most helpful and you quick response has been recognized.
I have passed all this information on to our accountant, I’m sure there will be an interesting conversation with the company who installed the box.
Once again thank you for your time and wisdom, I will tell all who enquire about walk in fridges & freezer suppliers, that you’re the only guy to deal with.
Through the course, or should I say to the force! – – You are amazing. Thank you for being such a great sales agent and a truly reliable customer service rep.
Tamara, everything was in perfect condition, and all coolers were installed without an issue. I would recommend the shipper. He was on time, and the load was well-protected, loaded correctly, and his truck and trailer were in excellent condition. We used Standard Restaurant Supply for the installation. They did a good job and worked with our schedule.
I just wanted to drop a note to say thank you for a great experience dealing with your company to supply our cooler needs. Our representative, Tamara Cushing, was there every step of the way. Since we had a difficult custom design, many changes and corrections occurred. Tamara orchestrated our special needs with your engineering department to produce a perfect fit!
Kudos to your company for providing superior customer service and a quality product! Job well done!
We have help scheduled and will follow any and all instructions included to the letter. We want to make sure these units last forever as costly repairs make for unimpressive donor fund use for an organization like ours.
Thanks again for all your help. We’ll be proudly displaying your company name on our appreciation wall display and boasting about your customer service to any and all who ask about this impressive setup.
The service is excellent
Tamara is the best. The service is excellent.
I want to let you know that we were able to meet our construction deadline and re-open on time (yesterday). On behalf of Harry’s, a big thanks to you and your team for helping to make that possible. I sincerely appreciate the urgency with which you worked, and look forward to doing business with American in the future…hopefully with a longer lead time.
I just want to let you know that Bobby was the deciding factor in our decision to purchase our cooler from AWIC. He asked us for all the information regarding what we would be storing in the cooler – the temperature at which it arrives, the temperature at which it would be stored, how much we expect to store on average, etc.
As I worked as a procurement administrator for the federal government for 13 years, I always still get quite a few quotes for any large purchases that I make in my retirement. While I did receive some smaller quotes on the coolers, Bobby was the ONLY salesman who took an interest in what cooler would best suit our requirements. Even with being a cash-poor startup company, I feel confident that purchasing our cooler from AWIC is the best value for our company. If this had been a purchase for my court during my employment, AWIC would have been awarded the contract based, for the most part, on customer service.
Bobby went out of his way to accommodate us. Should we be able to expand our business in the future, Bobby and AWIC will be the first company we call.
I hope you are well and had a good holiday. I was just thinking about you as I walked through my beautiful cooler! It is absolutely stunning. I am certainly the envy of all the restaurateurs that have toured my facility.
I just wanted to say thank you again for all the hard work in putting this custom piece together. It really looks great!
Hope one day you can make it to NC to visit.
Tamara…..thank you for not only your follow-up design but also your info and professionalism. I have decided that when we are ready to purchase our cooler, it will be with you and your company. we are presently in the “design” stage right now for my new venture. I plan on meeting with the G/C late next week and hopefully coming away with some legitimate start/completion dates from him. At this point, I do not know when we will be ready for the cooler. I did inform my G/C that you need approx. 30 days to build and ship. Once we get further along on this project, I will let you know.
Once again, thanks for your help, and I look forward to doing business with you!