Here are a few comments and reviews from our customers…
If you have something you want to share, please let us know
To AWC Management,
From my first contact with Kristiana to better understand American Walk in Cooler’s products, manufacturing processes, to valued engineering options, she skillfully and professionally handled every question. Overall, Kristian’s communication and transparency to details helped expedite the design process and her recommendations provided the best value and overall refrigeration solution we had been seeking for our new craft beer tap house. I greatly appreciate Kistrina’s expertise and professionalism to help guide us to have AWC manufacture our first walk in cooler.
I look forward working with Kristian on our next project in 2021, Warming Hut No. 4.
Thank AWC and Kristina for all of your support and excellent service.
Yes we received the walk-in and have just finished putting it all together. We have an HVAC company coming in today to look at the refrigeration equipment and hopefully have it up and running by end of the week.
Freight company was great. The driver was extremely helpful in guiding us on the forklift and unloading everything safely and efficiently. Please pass on our praise to him if possible.
Thanks so much for all of your help along the way, I truly appreciate it. We will be recommending you to anyone in need of walk-ins!
Chris Jennings | Senior Lead Brewer
Good Morning Sir:
I just want to let you know that Bobby was the deciding factor in our decision to purchase our cooler from AWIC. He asked us for all the information regarding what we would be storing in the cooler – the temperature at which it arrives, the temperature at which it would be stored, how much we expect to store on average, etc
As I worked as a procurement administrator for the federal government for 13 years, I always still get quite a few quotes for any large purchases that I make in my retirement. While I did receive some smaller quotes on the coolers, Bobby was the ONLY salesman that took an interest in what cooler would best suit our requirements. Even with being a cash poor startup company, I feel confident that purchasing our cooler from AWIC is the best value for our company. If this would have been a purchase for my court during my employment, AWIC would have been awarded the contract based for the most part on customer service.
Bobby went out of his way to accommodate us. Should we be able to expand our business in the future, Bobby and AWIC will be the first company we call.
Thank you again.
Tamara, everything was in perfect condition and all coolers installed without an issue. I would recommend the shipper. He was on time and the load was well protected, loaded correctly, and his truck and trailer were in excellent condition. WE used Standard Restaurant Supply for the install. They did a good job and worked with our schedule.
Thank you again.
The cooler came in flawlessly. As far as I can see everything is here. I really appreciate your help in getting this project done and the awesome customer service you provided
Winters Ranch Beef Co.
Good morning Tamara:
I hope you are well and had a good holiday. I was just thinking about you as I walk through my beautiful cooler! It is absolutely stunning. I am certainly the envy of all the restaurateurs that have toured my facility.
I just wanted to say thank you again for all the hard work in putting this custom piece together. It really looks great!
Hope one day you can make it to NC to visit.
I just wanted to drop a note to say thank you for a great experience dealing with your company to supply our cooler needs. Our representative, Tamara Cushing, was there every step of the way. Since we had a difficult custom design, many changes and corrections occurred. Tamara orchestrated our special needs with your engineering department to produce a perfect fit!
Kudos to your company to providing superior customer service and quality product! Job well done!
Whiteside Brewing Co.
OK—. The freezer is here, installed and cooled to minus7 in the freezer side and 37 in the cooler side! Thank you for making this whole process from beginning to end- a pleasure and enjoyable. Your customer service has been impeccable and always ready with the answer or appropriate suggestions.
The truck driver (Not an AWIC Employee) who delivered the freezer panels had a bad attitude about waiting until everything was checked over but when our contractor and our sons told him to load it all back up by himself and leave if he couldn’t wait he rapidly backed down!!
Thanks for everything!
We have help scheduled and will follow any and all instructions included to the letter. We want to make sure these units last forever as costly repairs make for unimpressive donor fund use for an organization like ours.
Thanks again for all your help. We’ll be proudly displaying your company name on our appreciation wall display and boasting about your customer service to any and all who ask about this impressive setup.
Amazing Grace Food Pantry
Through the course, or should I say to the force! – – You are amazing. Thank you for being such a great sales agent and a truly reliable customer service rep.
Susan Dane Setin
You have been most helpful and you quick response has been recognized.
I have passed all this information on to our accountant, I’m sure there will be an interesting conversation with the company who installed the box.
Once again thank you for your time and wisdom, I will tell all who enquire about walk in fridges & freezer suppliers, that you’re the only guy to deal with.
I want to let you know that we were able to meet our construction deadline and re-open on time (yesterday). On behalf of Harry’s, a big thanks to you and your team for helping to make that possible. I sincerely appreciate the urgency with which you worked, and look forward to doing business with American in the future…hopefully with a longer lead time.
Thank you for getting Ron to call me to review the way this door should be order and Installed. We reviewed our previous conversation about how to measure, order and install this door. I am confident that you and Ron will coach me through this project to a successful completion. It is reassuring to have you, Ron and AWIC as a team and have done this numerous time without any problem.
Thank you so much for all your help
Tamara…..thank you for not only your follow up design but also your info and professionalism. I have decided that when we are ready to purchase our cooler it will be with you and your company. we are presently in the “design” stage right now for my new venture. I plan on meeting with the G/C late next week and hopefully coming away with some legitimate start/completion dates from him. at this point, I do not know when we will be ready for the cooler. I did inform my G/C you need approx. 30 days to build and ship. Once we get further along on this project I will let you know.
Once again, thanks for your help and I look forward to doing business with you!
For convenience you can ship it to the same location you shipped the cooler parts. Thank you for checking into this. Initially I was a little apprehensive about ordering a piece of equipment like this online but things have gone much smoother than I thought they would. You were a great help through the process. Thank you!
Director of Special Projects
Advocacy and Resource Center
You are the best! Thank you for all you have done in facilitating our needs here at Bonaparte Boy Scout Camp in northern Washington State on such short notice. Your professionalism and attention to detail, combined with your customer service, is more than we could have ever hoped for given our short time frame!
Again, my sincere and heartfelt thank you for going the extra mile to take care of our needs!
From the moment we requested a quote to delivery of our walk in cooler, Kristina was friendly, helpful, professional and accommodated all of our requests seamlessly.
We are so happy with the results, both aesthetically & functionally, of our AWIC and will be highly recommending your company, sales & services.
Thanks for everything!
My husband and I just recently purchased a combination cooler/freezer from your company and we wanted you to know that we have been incredibly impressed with our dealing with your sales associate,Tamara Cushing.
Honestly we have put out calls to 8 or so refrigeration companies to get quotes, discuss delivery date possibilities, etc. We we were astounded by the lack of interest in such a large purchase. Lack of follow-up, time it took to get back to us, etc.
But Tamara, from the very beginning, through the first quote, to changes in what we were looking for, getting us detail on specs that we needed, addressing our concerns… she has been phenomenal and a most integral part of why we purchased our system from your company.
Thank you, and it is a pleasure doing business with you-
Walk-in got here at 1:00 today had it together by 3:00. Everything looks great.
Thanks so much Kristina for making this happen in the limited time frame. And let the rest of your staff know they rock! And my promise to treat you when we are open still stands.
Come see me at:
Blackbird Kitchen & Beer Gallery
1015 9th St.
Sacramento, CA 95814